![]() ![]() (read timeout=10)",)Ĭause: The Exchange Autodiscover service did not respond. If the email administrator has disabled Exchange Web Services, then please contact Support so we can help arrange a solution.Įrror: AutodiscoveryError("HTTPSConnectionPool(host='', port=443): Read timed out. If they are, try running the Microsoft Connectivity Test ( ) for Exchange Web Services and send Nylas Support the results. Resolution: Confirm credentials are correct. Nylas IPs can be retrieved by the API endpoint documented here: Įrror: AuthError('No useable credentials',)Ĭause: Exchange Web Services rejected the credentials. Also check to see if they have an IP block list or white list. If it continues to fail, check with email administrator if there are systems in place to block failed authentication attempts and get Nylas's IPs off that list. Please try re-authenticating again without the contact scope.Įrror: ConnectionError(ProtocolError('Connection aborted.', error(104, 'Connection reset by peer')),)Ĭause: Our connection to the email server was unexpectedly terminated before we could authenticate. If the email administrator has disabled Exchange ActiveSync, then this account will not be able to use the Contact scope.Enable Mobile access via Azure portal > User > Select Account > Mail > Manage mail apps > Enable EAS (this is unticked when becoming admin and not enabled agin when removing the role).Remove administrator role - admin accounts can not access EAS.If they are, try running the Microsoft Connectivity Test ( ) for ActiveSync. Check the auth logs while on a call with a user right after they attempted to authenticate.Įrror: EAS is not enabled / Wrong username or passwordĬonnectivity test results: HTTP 403 forbidden response was receivedĬause: Incorrect credentials or ActiveSync is not enabled.We recommend either getting a timestamp of the authentication attempt. ![]() For privacy and security reasons, we don't log the email address or password used in the attempt, as such to find the right entry: On the Nylas dashboard, you can view the Auth logs to see any recent errors for your Nylas app. ![]()
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